Technical Customer Support Analyst Apply now

Newbury, UK

Technical Customer Support Analyst

About us:

Sword Apak has grown from one software developer’s kitchen table into a global brand. We develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. Our team is an eclectic mix of developers, creatives, analysts, strategists and technicians. Our employees come from a variety of backgrounds; from those with years of industry experience to graduates looking to start their careers in a dynamic and innovative marketplace.

Job Scope:

We are looking for a bright individual to become part of our small, friendly customer support team. Effective customer support is an essential part of our business success. We build strong relationships with customers and through reliability and consistency ensure customer confidence remains high.

This is an exciting fast-paced entry level opportunity that will suit an individual who is passionate about technology, is keen to support customers, and enjoys problem-solving. If you have a keen interest in apps and mobile technology, that will also be an advantage!

Responsibilities:

  • Providing 1st and 2nd line support using a fully featured support ticketing system.
  • Ensuring queries and issues are dealt with in a professional and timely manner.
  • Ownership and tracking of issues through to customer accepted resolution.
  • Ensuring a pro-active approach to solving customer issues is maintained.
  • Working on wider technical projects enhancing existing product functionality.
  • Providing customer feedback on technical issues to the product and sales team.
  • Communicating issues with internal development and testing teams.

Knowledge, skills and experience:

  • Polite, confident, professional manner.
  • Robust analytical abilities, strong problem-solving skills and a sharp eye for detail.
  • Technically inquisitive with a desire to be a product expert.
  • Ability to work under own initiative and as part of a team.
  • Organised self-starter with an interest in customer support.
  • A high standard of verbal and written English.
  • Software/development skill an advantage and further training available.

See the full list of our current employment opportunities here.

Apply now