Client Support Analyst (Trainee) Apply now

Bristol, UK

Client Support Analyst (Trainee)

£16k + Benefits 

About Us

Sword Apak has grown from one software developer’s kitchen table into a global brand. We develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. Our team is an eclectic mix of developers, creatives, analysts, strategists, and technicians.

Job Scope

We are looking for a determined and aspiring new team member to help support our customers, as we continue to grow globally. Reporting to the Team Leaders, you will be given training and continued support to achieve your personal career goals and individual ambitions.

As a Trainee Client Support Analyst, you’ll be given numerous responsibilities such as raising incidents, investigating incidents and communicating back the results of your investigations to clients and internal stakeholders.

The working hours for this role are shift based and after an initial training period will be covering one of two static shifts between the hours of 7am to 7pm on a Monday to Friday basis.

Job Specification

This is an exciting opportunity for a trainee to work with a company that has been established for over 35 years in the software development industry, where we can help you grow professionally and gain both valued knowledge and experience.


  • Excellent interpersonal skills
  • Attention to detail
  • Ability to plan and prioritise
  • Strong customer service ethics
  • Proactive and self-motivated
  • Works well in a team setting.


  • Experience analysing reports
  • Technical awareness, e.g. configuration setup, file processing etc.

For a list of benefits avilable with this position, please see our Employee Benefits page

See the full list of our current employment opportunities here.

Apply now